At our studio, we have policies in place to ensure that our clients receive the best possible experience and that our artists can accommodate as many clients as possible. We kindly request that you take note of the following policies regarding cancellations, rescheduling, late appointments, deposits, and no-shows:

CANCELLATION POLICY:

We understand that things come up, and you may need to cancel or reschedule your appointment. However, we kindly request that you give us at least 24 hours' notice if you need to cancel or reschedule, so we can fill the appointment slot with another client. If you cancel your appointment less than 24 hours before the scheduled date without rescheduling, you will forfeit your deposit and will not be able to transfer it to another date. For same-day cancellations, you will be charged the price of the deposit plus an extra 25% of the full-service amount. This policy is in place to ensure that our artists' time is valued and that we can serve as many clients as possible.

RESCHEDULING POLICY:

We understand that unforeseen circumstances may require you to reschedule your appointment. If you wish to reschedule your appointment, please notify us at least one week to 48 hours before the scheduled date. If you provide us with a minimum of 24 hours notice, we may be able to reschedule your appointment to a later date, subject to availability. Please note that promotional rates may change if you reschedule your appointment. If you reschedule within less than 24 hours of your appointment date, you will forfeit your deposit and will need to make a new deposit for a future appointment.

LATE POLICY:

We kindly request that you arrive on time for your appointment, as our artist has multiple clients to serve throughout the day. If you are more than 15 minutes late to your appointment, it will be canceled, and no refunds will be given. We understand that situations may arise, and we will try our best to accommodate you, but please schedule a new appointment and place another deposit.

DEPOSITS:

When you book an appointment, you will be asked to make a $15 + 0.80 fee + tax = 17.10 deposit, but only $15 will be applied to your total fee due on the day of your appointment. For example, you request a classic set for $60, so at the end of the session, you will pay only $45 because you paid $15 in deposits. $60 - 15 = $45 in cash, and if you pay with a card, you have to pay a 3% to 3.5% processing fee plus tax, and tips are optional. Deposits are necessary to ensure that we can allocate the artist's time and resources properly and that we can serve as many clients as possible. Please note that deposits are non-refundable and non-transferable.

Payment fees for non-cash:

3% to 3.5% processing fees plus tax (you will see the Salon Fee) in your receipt.

NO-SHOW POLICY:

We understand that emergencies happen, but if you miss your scheduled appointment without canceling or rescheduling 48 to 24 business hours in advance, you will be charged 25% of the session amount and will lose your deposit. This policy is in place to ensure that our artists' time is valued and that we can serve as many clients as possible. We appreciate your cooperation in respecting our policies.